The main purpose of a school customer service specialist is to be a professional for direct stakeholder support within schools and multi academy trusts settings. They are an advocate of customer service, acting as a referral point for dealing with more complex or technical stakeholder requests, complaints, and queries.
This apprenticeship develops the skills, knowledge and behaviour for the learner to act as an escalation point for complicated or ongoing customer problems, and as an expert in their school’s services.
They will share knowledge with their wider team and colleagues. They gather and analyse data and customer information that influences change and improvements in services. It will be important to utilise both school and generic IT systems to carry out the role with an awareness of other digital technologies.