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Facilities Management

Level: 2
Typical Duration: 12 months

Possible Job Role: Facilities Services Operative, Facilities Operative, Facilities Services Support

Course Overview

A Facilities Services Apprenticeship allows for participation in ensuring the safe and fully functioning operation of an organisation. This apprenticeship provides transferable skills such as security, supporting hard facilities managers functions (i.e. maintenance and engineering), and supporting soft facilities management (i.e. cleaning, catering, front-of-house logistics, post-room services and portering).

This is an outward-facing role where liaison with customers is a key priority. An employee in this occupation may work alone in a small enterprise or in teams of up anything from 30 to 500 people in a large-scale operation, depending on the size of the contract.

The aim of this qualification is to contribute to the knowledge, skills, and behaviour for employment and progression in the facilities sector, giving the learner an understanding of topics ranging from managing waste, carrying out maintenance and minor repairs and cleaning in specialised areas. This role could be found working in a range of environments, from an office, to residential developments and commercial properties, hospitals, schools or retail centres and industrial locations.

Qualification Achieved

On completion of this apprenticeship, you will hold Level 2 Apprenticeship in Facilities Services:

  • Level 2 Certificate in Facilities Services Principles
  • Level 1 Mathematics Functional Skills
  • Level 1 English Functional Skills


The role may act as a gateway to further career and training opportunities, including, but not limited to:

  • Level 3 Facilities Management Supervisor Apprenticeship
  • Level 4 Facilities Manager Apprenticeship
  • Caretaker

Learning & Assessment

Apprentices will be assigned a dedicated tutor. The tutor will visit monthly in the workplace, as well as being on hand to support throughout the duration of the apprenticeship programme. The frequency of these sessions may be more, depending on the needs of the apprentice.

End Point Assessment

Each learner will undergo ongoing assessment throughout the duration of their programme. The methods in which this apprenticeship is assessed are:

  • Practical Observations
  • Portfolio Evidence

Entry Requirements

Individual employers may set their own criteria for this apprenticeship.

Hire an Apprentice

We can work with you to source a suitable applicant for your organisation or you can up-skill your existing employees. If the employee is under 19 and your business has fewer than 50 employees, there will be no cost for the training. If they are over 19 and/or your business has over 50 employees then you will contribute 5% towards the cost of the training. For any businesses paying into the levy, all training costs will be covered.


With our Talent Match recruitment service, Talent Bank, we will advertise your vacancy, screen applicants and pre-interview potential prospects in order to ensure you only interview the most appropriate candidates for your vacancy – all free of charge.


We offer a dedicated virtual learning platform which allows learners to keep on track of their course. In addition to this, it allows our tutors and employers to keep up-to-date with the progression of learners.