Skip to main content

School Digital
Support Technician

Level: 3
Typical Duration: 15 months

Possible Job Role: School Digital Support Technician, School IT Support

Course Overview

A School Digital Support Technician maximises the effective use of digital office technologies, productivity software and digital communications to achieve school and multi academy trust objectives.

Schools and multi academy trust of all sizes and scope are increasing digital technologies functions to maximise productivity both internally and externally. The demand for people who can support and implement these digital operations and digital transformation projects is increasing. Similarly, schools of all types are increasingly supporting their service users through online and digital channels, as they develop multi-platform approaches to meeting stakeholder needs.

The broad purpose of a School Digital Support Technician is to maximise the effective use of digital office technologies, productivity software, digital communications, including collaborative technologies, and digital information systems.

Qualification Achieved

On completion of this apprenticeship, you will hold a level 3 apprenticeship in School Digital Support Technician.
Additional qualifications achieved include:

  • Entry onto the BCS
  • SFIA Level 3 upon registration
  • Entry to the Chartered Institute for IT


The role may act as a gateway to further career and training opportunities, including, but not limited to:

  • Network Engineer Level 4
  • School IT Solutions Technician Level 3
  • Digital Support Manager

Learning & Assessment

Apprentices will be assigned a dedicated tutor. The tutor will visit monthly in the workplace, as well as being on hand to support throughout the duration of the apprenticeship programme. The frequency of these sessions may be more, depending on the needs of the apprentice.

End Point Assessment

Each Apprentice must undergo an independent end-point assessment to determine the outcome of their apprenticeship. The assessments will assess the knowledge, skills and behaviours gained during their programme. The methods in which this apprenticeship is assessed are:

  • Knowledge Test
  • Case Study Presentation and Interview

Entry Requirements

Individual employers may set their own criteria for this apprenticeship.

Hire an Apprentice

We can work with you to source a suitable applicant for your organisation or you can up-skill your existing employees. If the employee is under 19 and your business has fewer than 50 employees, there will be no cost for the training. If they are over 19 and/or your business has over 50 employees then you will contribute 5% towards the cost of the training. For any businesses paying into the levy, all training costs will be covered.


With our Talent Match recruitment service, Talent Bank, we will advertise your vacancy, screen applicants and pre-interview potential prospects in order to ensure you only interview the most appropriate candidates for your vacancy – all free of charge.


We offer a dedicated virtual learning platform which allows learners to keep on track of their course. In addition to this, it allows our tutors and employers to keep up-to-date with the progression of learners.