Their customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.
The main purpose of a school customer service specialist is to be a professional for direct customer support within a school setting. They are an advocate of customer service, acting as a referral point for dealing with customer requests, complaints, and queries.
They will influence the customer experience and their satisfaction within a school and/or multi academy trust. They will demonstrate excellent customer service skills and behaviours as well as service knowledge when delivering to customers. They provide service in line with the school’s customer service standards and strategy and within appropriate regulatory requirements.